Return & Refund Policy

Last Updated: June 2026

At Trendzoe, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used personal care products.
• Products damaged through misuse.
• Gift cards or promotional items.
• Items marked as final sale.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.

Refund Process

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect product was sent.
• Original shipping charges are non-refundable.

Order Cancellation

Orders may be cancelled before they are processed for shipment.

If your order has already been processed or shipped, it cannot be cancelled but may qualify for a return under this policy.

Lost Packages

If your package is lost during transit, please contact us. We will work with the shipping carrier to investigate and assist in finding a suitable resolution.

Exchanges

We currently do not offer direct exchanges. If you wish to receive a different item, please return the original product (if eligible) and place a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: shop.trendzoe@gmail.com

We appreciate your trust in Trendzoe and are committed to providing a smooth and enjoyable shopping experience.